Our Guarantee & Warranty - Wendell Restoration San Jose

The Wendell Restoration San Jose Guarantee

Since 2006, we’ve put the same thing in writing on every single job in San Jose: the 365-Day Done Right Promise. It’s simple. If the repair isn’t done right, we make it right. No fine-print gymnastics, no phone tag, no “that’s technically out of scope.” You get a written guarantee included with every repair we do, and the price is put in writing before any work starts. Here’s what that means when water is spreading through your South San Jose drywall at 2 a.m.: you know the cost before we cut anything open, you know who’s walking through your door, and you know the work is backed for a full year after we leave.

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What’s Covered

• Workmanship on every repair. If any part of the work we performed fails within 365 days, we come back and fix it at no charge.
• The materials and equipment we bring on site. We run Dri-Eaz, Phoenix, XPOWER, B-Air, and Injectidry machines under IICRC, RIA, and IFA standards, and we stand behind the way they’re deployed.
• Cleanup and job site condition. We don’t leave a dried-out shell with debris in the corner. The work area is cleaned before we pack out.
• On-time arrival with a live tracking link. You’re not waiting on a vague four-hour window. Our background-checked, uniformed technicians show up with a live arrival time you can track.
• The price on the screen. Before any work starts, you get a written price. You pay from a digital invoice texted to your phone. The number on that screen is the number you pay, period.

Our Satisfaction Promise

If you’re not satisfied with the work, here’s the process, and it’s not a maze. Call us. A live person answers, 24/7, not a voicemail, not a callback queue, not a phone tree. You’ll speak to someone at Wendell Restoration San Jose who can pull up your job file, look at the photos we took, and talk through what’s bothering you. We’ll schedule a second visit. If we missed something, we own it and we fix it. That free second visit if the repair fails is written into our standing offer. And if the repair itself failed within the year, the 365-Day Done Right Promise applies. You don’t pay a trip charge, you don’t pay for labor, you don’t pay for materials on work we got wrong. You just tell us what’s wrong, and we make it right. That’s the whole promise.

Licensed & Insured Backing

A guarantee is only as good as the company standing behind it. Wendell Restoration San Jose is licensed and insured in California, which means our work has to meet real legal and code standards, not just our own say-so. When we cut into a wall in Willow Glen or set drying equipment in an Evergreen crawlspace, our insurance is there if something goes wrong on the job. And our technicians carry IICRC, RIA, and IFA certification training, so the work follows the same professional standards used on large commercial loss sites. The paperwork matters because the next page of this story is your insurance claim or your family’s health. We don’t leave that to chance.

What We Can’t Promise

Let’s be honest about what no restoration company in San Jose can honestly guarantee. We can’t promise that a Category 3 sewage backup won’t require demolition, that mold won’t return if a moisture source stays unresolved, or that insurance will cover every line item on our invoice. We can’t promise your hardwood floors will be salvageable until we assess them. What we can promise is that you’ll know exactly what we find, exactly what it costs, and exactly what we’re going to do, in writing, before anyone cuts a single hole in your drywall. And if the work we performed fails within 365 days, we come back and make it right at no charge. You don’t get a call center. You get Blake Sorensen, the owner, who’s been doing this work since 2006 and still answers the phone.

Why San Jose Homeowners Get This in Writing

San Jose is a competitive market for restoration work. Anyone with a truck and a dehumidifier can call themselves a water damage company. The difference is what happens six months later when the repair fails and the company doesn’t answer the phone. Wendell Restoration San Jose was founded in 2006 and is part of the Relay Home Co. family, independently owned and operated to The Relay Visibility Guarantee. Every job follows The Relay Standard: book in a tap, get a live arrival time, photo updates by text, price in writing, and a text invoice you pay from a link. That process isn’t a bonus feature. It’s the structural reason the guarantee means something. You have a written record of what we did, what it cost, and what we promised. That’s harder to wriggle out of than a handshake.

What the 365-Day Done Right Promise Covers, in Plain Words

Water damage repair in San Jose typically involves structural drying, antimicrobial treatment, and often some reconstruction. Here’s what the promise means for each phase. If we dried your walls and six months later the moisture meter says the wall never actually dried, we’re back out. If we treated for mold and it returns because our treatment missed an area we said we treated, we’re back out. If we replaced drywall and the seam fails, we’re back out. If we set equipment and pulled it too early because we misjudged the drying cycle, we’re back out. The promise covers our workmanship and our judgment calls, for 365 days, in writing. It does not cover new damage, new water events, or work that someone else performed after we left.

Frequently Asked Questions